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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dingu Sagar

April 12, 2026

5  out of  5
rating by Dingu Sagar
"Great service. I was able to do everything smoothly over calls/emails."
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barrie mules

April 9, 2026

5  out of  5
rating by barrie mules
"Insurance experiences can and have been a real drama with this n that fee or charge. Let me tell you finally after all the looking and ads on social media I finally found a State Farm yes with real talk too folks and not only in the same state but only 10 minutes from the house. If you want real deals if you want things explained if you want to talk and more importantly a person that listens to your requests fora fair deal then go and talk to Alex Munoz over at Ben archer bee cave Let me tell you she made it so easy for me to understand and saved me bucks I ain’t rich I now have 2 vehicles full comp for less than All xxxx charged me for one vehicle This girl knows her stuff so if you want a fair deal go see Alex Munoz she left no stone unturned to save me money So refreshing as the past folk did not care and oh she returns calls within an hour the others didn’t I work in the hospitality industry -we have a saying if you don’t look after your customers someone else will Simple as that Nice job Alex I’d recommend you to anyone looking Much appreciated!! Barrie m"
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Jessa Landua

March 26, 2026

5  out of  5
rating by Jessa Landua
"Ben, Maya and the team have been wonderful to work with. It has been an easy, smooth transition moving our policies over to State Farm."
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Lisa Newman

March 26, 2026

5  out of  5
rating by Lisa Newman
"We have received great service, prompt and knowledgeable communication from Maya. She is great to work with!"
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John B.

March 21, 2026

5  out of  5
rating by John B.
"Always responsive, excellent assistance, very friendly."
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David DeStefano

March 17, 2026

5  out of  5
rating by David DeStefano
"Very communicative and easy to work with"
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Theresa Llano

March 17, 2026

5  out of  5
rating by Theresa Llano
"3/16/2026: You know when you have selected a great auto insurance company, when your POC at the agency “listens” to you. Ms. Z…I love you. You have come through for me several times. Excellent Customer Service!!! First Review: My State Farm insurance agent has been Ben Archer for many years. He has an excellent group working for him and all have great deal of knowledge and insurance experience. Every time I need assistance they are on top of it. A special thanks to Zaida Maruri for helping me with renter's insurance."
We responded:
"We’re so glad to know that Zaida and the rest of our team have been able to assist you, Theresa. We’re honored to have served you for so many years! -Ben"
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Katie Opgenorth

March 11, 2026

5  out of  5
rating by Katie Opgenorth
"Great customer service. They have been quick to respond with any issues with my policy and have great pricing."
We responded:
"Thank you Katie! Please call anytime"
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Eleanor Mitchell

March 10, 2026

5  out of  5
rating by Eleanor Mitchell
"I have been using this office for a few years now, bundling all our insurance together. Not only are their rates the best I could find, but when I need help or have any questions, there is always a real person, from that specific, local office, on the phone to talk to, or who will respond quickly via email. I feel assured that any questions or issues that I have will be responded to quickly, effectively and with personal connection - I appreciate that so much. Everyone is really friendly and knowledgeable. Would definitely recommend."
We responded:
"Thank you Eleanor! It’s such an AI world now, but sometimes you just need a real person to talk to. We are happy to be those people! "
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Susan Whitworth

February 25, 2026

5  out of  5
rating by Susan Whitworth
"We have been with Ben and team for a number of years. Z our go to team member is always very responsive. They take immediate action on any issues that arise."
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Mosha Schwartz

February 19, 2026

5  out of  5
rating by Mosha Schwartz
"I’ve had a great experience working with Payne at the Ben Archer State Farm team. He is awesome at his job and always goes above and beyond to make sure everything is taken care of. I truly appreciate the time and effort he puts into helping his clients and making the process smooth and stress free. His customer service and attention to detail really stand out."
We responded:
"Wow, thank you so much! We really appreciate the kind words I will make sure Payne knows! "
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Hector T.

February 18, 2026

5  out of  5
rating by Hector T.
"Thanks to Amber she took care all my needs to get good coverage at a good price."
We responded:
"Thank you, Hector. It’s our pleasure to help you. Please let us know if we can ever do anything for you in the future."
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Betty Schmitz

February 11, 2026

5  out of  5
rating by Betty Schmitz
"Excellent staff!!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Ben Archer’s Team here in Austin . "
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Barbara Marzean

February 11, 2026

5  out of  5
rating by Barbara Marzean
"We have used Ben Archer with State Farm since we moved here 2 years ago. The service we receive from Maya has been great and we are pleased with the premium cost."
We responded:
"Barbara, thank you for your wonderful review of State Farm Agent Ben Archer’s Team! Barbara, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ben Archer’s Team! "
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J. Moore McDonough

February 10, 2026

5  out of  5
rating by J. Moore McDonough
"Very prompt...caring and Professional!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Ben Archer’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Kathy Darlene Perkins Burbank

February 5, 2026

5  out of  5
rating by Kathy Darlene Perkins Burbank
"Sydni Ellisor was very helpful in adding a new car to my policy and removing the old one. She also helped me lower my home insurance. She was quick and answered all of my questions."
We responded:
"Thanks so much for the amazing review, Kathy! We really appreciate your support here in Austin . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Ken S

February 4, 2026

5  out of  5
rating by Ken S
"Wow, the staff was really quick to respond and found the best coverage for my home and autos. I saved quite a bit too! Thanks"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Ben Archer’s Team here in Austin . "
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Rick Reed

February 3, 2026

5  out of  5
rating by Rick Reed
"SF is always easy to deal with. I've been with them for years. Every time I've called, the agents are very courteous, extremely helpful. Best thing is they help you right now, not later. Highly recommended!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Austin to know that you had such a wonderful experience with us here on State Farm Agent Ben Archer’s Team."
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Ross Dodge

February 2, 2026

5  out of  5
rating by Ross Dodge
"Ben Archer and Payne Allen are a pleasure to work with. I highly recommend them not only for their ability to deliver high quality coverage for a fair price, but for their amazing customer service, including quick response times."
We responded:
"We are grateful for your 5-star review, Ross! Thanks for taking a moment to share your positive rating of State Farm Agent Ben Archer’s Team here in Austin . "
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Sue Seward

January 23, 2026

5  out of  5
rating by Sue Seward
"We have been with State Farm for many years. They have always come through for us. Been with Ben Archer 16 years now. Great job!"
We responded:
"Thank you for your kind review of State Farm Agent Ben Archer’s Team. We appreciate it! Thank you for the amazing review, Sue! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Lindsey Lubojasky

December 30, 2025

5  out of  5
rating by Lindsey Lubojasky
"Really enjoyed working with Ben and team. Very knowledgeable about Allstate services."
We responded:
"Thanks for the review, Lindsey!"
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Deby Childress

December 23, 2025

5  out of  5
rating by Deby Childress
"Everyone at Ben Archer State Farm has always been so helpful. We have been with them for over 13 years. Very happy with the service. Very Professional!"
We responded:
"Hi Deby, Thank you for your review! I’m glad to hear that you’ve had a positive experience with our team over the years. We're fortunate to have you as a Good Neighbor! If there’s anything you need or any questions you have, just let us know. Best, Ben"
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Itz A Fit

December 9, 2025

5  out of  5
rating by Itz A Fit
"Maya was extremely helpful and I was able to bundle my existing insurance with another; over the phone! It was my first time doing something like this and she made it so easy! Thank you 🙏"
We responded:
"I’m so happy we could help you out! We try to make things easy, call anytime"
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Bill Garwin

November 25, 2025

5  out of  5
rating by Bill Garwin
"Sydni is marvelous. I moved to Texas and my policies were a tangled mess. I spent days trying to get things straight. Sydni fixed it in a few hours. Thanks."
We responded:
"Hey Bill! Welcome to Texas, glad we could help! "
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David Pasnik

November 14, 2025

5  out of  5
rating by David Pasnik
"I called Ben Archer State Farm Insurance when I needed auto insurance and was fortunate enough to speak to Payne Allen when I called. With his experience and skill I was able to purchase the insurance I needed quickly, and at an affordable rate. He offered to add other types of insurance to my policy without being pushy -in fact he is very friendly and engaging, and made the entire process easy, hassle-free, and actually enjoyable. Thank you Payne, and thank you Ben Archer State Farm Insurance. Give this man a raise!!"
We responded:
"David, thank you for taking the time to write this, I’ll make sure Payne gets the message and please know that we appreciate your business. "