Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of John B.

John B.

March 21, 2026

5  out of  5
rating by John B.
"Always responsive, excellent assistance, very friendly."
Profile photo of David DeStefano

David DeStefano

March 17, 2026

5  out of  5
rating by David DeStefano
"Very communicative and easy to work with"
Profile photo of Theresa Llano

Theresa Llano

March 17, 2026

5  out of  5
rating by Theresa Llano
"3/16/2026: You know when you have selected a great auto insurance company, when your POC at the agency “listens” to you. Ms. Z…I love you. You have come through for me several times. Excellent Customer Service!!! First Review: My State Farm insurance agent has been Ben Archer for many years. He has an excellent group working for him and all have great deal of knowledge and insurance experience. Every time I need assistance they are on top of it. A special thanks to Zaida Maruri for helping me with renter's insurance."
We responded:
"We’re so glad to know that Zaida and the rest of our team have been able to assist you, Theresa. We’re honored to have served you for so many years! -Ben"
Profile photo of Katie Opgenorth

Katie Opgenorth

March 11, 2026

5  out of  5
rating by Katie Opgenorth
"Great customer service. They have been quick to respond with any issues with my policy and have great pricing."
We responded:
"Thank you Katie! Please call anytime"
Profile photo of Eleanor Mitchell

Eleanor Mitchell

March 10, 2026

5  out of  5
rating by Eleanor Mitchell
"I have been using this office for a few years now, bundling all our insurance together. Not only are their rates the best I could find, but when I need help or have any questions, there is always a real person, from that specific, local office, on the phone to talk to, or who will respond quickly via email. I feel assured that any questions or issues that I have will be responded to quickly, effectively and with personal connection - I appreciate that so much. Everyone is really friendly and knowledgeable. Would definitely recommend."
We responded:
"Thank you Eleanor! It’s such an AI world now, but sometimes you just need a real person to talk to. We are happy to be those people! "
Profile photo of Susan Whitworth

Susan Whitworth

February 25, 2026

5  out of  5
rating by Susan Whitworth
"We have been with Ben and team for a number of years. Z our go to team member is always very responsive. They take immediate action on any issues that arise."
Profile photo of Mosha Schwartz

Mosha Schwartz

February 19, 2026

5  out of  5
rating by Mosha Schwartz
"I’ve had a great experience working with Payne at the Ben Archer State Farm team. He is awesome at his job and always goes above and beyond to make sure everything is taken care of. I truly appreciate the time and effort he puts into helping his clients and making the process smooth and stress free. His customer service and attention to detail really stand out."
We responded:
"Wow, thank you so much! We really appreciate the kind words I will make sure Payne knows! "
Profile photo of Hector T.

Hector T.

February 18, 2026

5  out of  5
rating by Hector T.
"Thanks to Amber she took care all my needs to get good coverage at a good price."
We responded:
"Thank you, Hector. It’s our pleasure to help you. Please let us know if we can ever do anything for you in the future."
Profile photo of Betty Schmitz

Betty Schmitz

February 11, 2026

5  out of  5
rating by Betty Schmitz
"Excellent staff!!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Ben Archer’s Team here in Austin . "
Profile photo of Barbara Marzean

Barbara Marzean

February 11, 2026

5  out of  5
rating by Barbara Marzean
"We have used Ben Archer with State Farm since we moved here 2 years ago. The service we receive from Maya has been great and we are pleased with the premium cost."
We responded:
"Barbara, thank you for your wonderful review of State Farm Agent Ben Archer’s Team! Barbara, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ben Archer’s Team! "
Profile photo of J. Moore McDonough

J. Moore McDonough

February 10, 2026

5  out of  5
rating by J. Moore McDonough
"Very prompt...caring and Professional!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Ben Archer’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Kathy Darlene Perkins Burbank

Kathy Darlene Perkins Burbank

February 5, 2026

5  out of  5
rating by Kathy Darlene Perkins Burbank
"Sydni Ellisor was very helpful in adding a new car to my policy and removing the old one. She also helped me lower my home insurance. She was quick and answered all of my questions."
We responded:
"Thanks so much for the amazing review, Kathy! We really appreciate your support here in Austin . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Ken S

Ken S

February 4, 2026

5  out of  5
rating by Ken S
"Wow, the staff was really quick to respond and found the best coverage for my home and autos. I saved quite a bit too! Thanks"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Ben Archer’s Team here in Austin . "
Profile photo of Rick Reed

Rick Reed

February 3, 2026

5  out of  5
rating by Rick Reed
"SF is always easy to deal with. I've been with them for years. Every time I've called, the agents are very courteous, extremely helpful. Best thing is they help you right now, not later. Highly recommended!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Austin to know that you had such a wonderful experience with us here on State Farm Agent Ben Archer’s Team."
Profile photo of Ross Dodge

Ross Dodge

February 2, 2026

5  out of  5
rating by Ross Dodge
"Ben Archer and Payne Allen are a pleasure to work with. I highly recommend them not only for their ability to deliver high quality coverage for a fair price, but for their amazing customer service, including quick response times."
We responded:
"We are grateful for your 5-star review, Ross! Thanks for taking a moment to share your positive rating of State Farm Agent Ben Archer’s Team here in Austin . "
Profile photo of Sue Seward

Sue Seward

January 23, 2026

5  out of  5
rating by Sue Seward
"We have been with State Farm for many years. They have always come through for us. Been with Ben Archer 16 years now. Great job!"
We responded:
"Thank you for your kind review of State Farm Agent Ben Archer’s Team. We appreciate it! Thank you for the amazing review, Sue! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
Profile photo of Lindsey Lubojasky

Lindsey Lubojasky

December 30, 2025

5  out of  5
rating by Lindsey Lubojasky
"Really enjoyed working with Ben and team. Very knowledgeable about Allstate services."
We responded:
"Thanks for the review, Lindsey!"
Profile photo of Deby Childress

Deby Childress

December 23, 2025

5  out of  5
rating by Deby Childress
"Everyone at Ben Archer State Farm has always been so helpful. We have been with them for over 13 years. Very happy with the service. Very Professional!"
We responded:
"Hi Deby, Thank you for your review! I’m glad to hear that you’ve had a positive experience with our team over the years. We're fortunate to have you as a Good Neighbor! If there’s anything you need or any questions you have, just let us know. Best, Ben"
Profile photo of Itz A Fit

Itz A Fit

December 9, 2025

5  out of  5
rating by Itz A Fit
"Maya was extremely helpful and I was able to bundle my existing insurance with another; over the phone! It was my first time doing something like this and she made it so easy! Thank you 🙏"
We responded:
"I’m so happy we could help you out! We try to make things easy, call anytime"
Profile photo of Bill Garwin

Bill Garwin

November 25, 2025

5  out of  5
rating by Bill Garwin
"Sydni is marvelous. I moved to Texas and my policies were a tangled mess. I spent days trying to get things straight. Sydni fixed it in a few hours. Thanks."
We responded:
"Hey Bill! Welcome to Texas, glad we could help! "
Profile photo of David Pasnik

David Pasnik

November 14, 2025

5  out of  5
rating by David Pasnik
"I called Ben Archer State Farm Insurance when I needed auto insurance and was fortunate enough to speak to Payne Allen when I called. With his experience and skill I was able to purchase the insurance I needed quickly, and at an affordable rate. He offered to add other types of insurance to my policy without being pushy -in fact he is very friendly and engaging, and made the entire process easy, hassle-free, and actually enjoyable. Thank you Payne, and thank you Ben Archer State Farm Insurance. Give this man a raise!!"
We responded:
"David, thank you for taking the time to write this, I’ll make sure Payne gets the message and please know that we appreciate your business. "
Profile photo of Jack Wheeler

Jack Wheeler

November 13, 2025

5  out of  5
rating by Jack Wheeler
"Nobody does it better than Ben Archer State Farm! Thanks Sydni!"
We responded:
"Thanks, Jack! We appreciate you and your family! "
Profile photo of Ali Bahrani

Ali Bahrani

November 6, 2025

5  out of  5
rating by Ali Bahrani
"Excellent firm. Mr. Ben Archer and his associates are very professional and reliable. I highly recommend them. Dr. Bahrani"
We responded:
"Thank you so much for the review, Ali! We appreciate your business and are here if you need anything."
Profile photo of Ruchie Palencia

Ruchie Palencia

September 24, 2025

5  out of  5
rating by Ruchie Palencia
"Ben Archer and Maya Adams did a wonderful job helping me out in a pinch. They were quick, efficient, and responded in a timely manner! Thanks y’all!"
We responded:
"Thank you for the Review Ruchie! We are so glad Maya was able to assist you."
Profile photo of Jamison Wheeler

Jamison Wheeler

September 23, 2025

5  out of  5
rating by Jamison Wheeler
"Ben Archer and his team are great! They are always professional, friendly, and quick to help with any questions. The process is smooth and stress-free every time, and I really appreciate how they take the time to explain things clearly."
We responded:
"Thanks for your review, Jamison! We appreciate your business and look forward to helping you with anything you need in the future."